Enhancing your care: How an AI-powered scribe can transform your clinic experience

At Swallow Science Melbourne, we're committed to providing you with the highest quality care, utilising the latest advancements in technology to enhance your healthcare experience. We're excited to use Heidi AI, an innovative tool designed to streamline the documentation process during your consultations.

Heidi AI is an artificial intelligence medical scribe that assists clinicians by automating the creation of clinical notes during patient visits. This technology allows your speech pathologist to focus more on you, ensuring a comprehensive and precise record of your care.

How Does Heidi AI Work?

During your consultation, Heidi AI transcribes the conversation between you and your clinician, generating detailed notes in real-time. Importantly, Heidi AI does not record or store audio from consultations; it transcribes conversations without retaining any audio data, ensuring your privacy is maintained.

Benefits of Heidi AI

• Enhanced Patient-Clinician Interaction: By automating note-taking, Heidi AI allows your clinician to focus entirely on you during your visit, fostering better communication and understanding. (No more clinicians typing notes and not looking at you!)

  
  

• Accurate and Comprehensive Records: Heidi AI ensures that all relevant information from consultations is accurately documented, supporting better continuity of care and informed decision-making.

  
  

• Increased Efficiency: By streamlining administrative tasks, Heidi AI enables clinicians to manage their time more effectively, meaning clinicians can see more patients where they would have otherwise been completing admin tasks. Additionally, it facilitates more timely reporting to referrers.

  
  

Your Privacy Matters

We understand the importance of your personal health information's confidentiality. Heidi AI is designed with robust data privacy and security measures, including de-identification of data and end-to-end encryption, to ensure your information remains confidential.

For more information, please visit the Heidi Health compliance FAQs!

Your Consent

Your comfort with the use of Heidi AI is paramount. Clinicians at Swallow Science Melbourne will always seek your consent before using this technology. If you have any concerns or prefer not to use Heidi AI, please inform your clinician, and we will respect your preferences.

By integrating Heidi AI into our practice, Swallow Science Melbourne aim to enhance your experience, ensuring that you receive attentive, efficient, and personalised care.

If you have questions about the technology (that are not answered by visiting the FAQ linked above), please email the friendly Heidi Health support team at support@heidihealth.com